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Shipping & Returns

Welcome

Welcome to RLA Lighting.com! As a leading company in the lighting industry, with years of experience in the field, we strive on guaranteed customer satisfaction. Got questions or special request? Not a problem! Contacts us toll free at 888-752-5448 or send us an email at [email protected], and our Lighting and Design Experts will assist you with any questions you may have and help guide your shopping experience!

Shipping

Where do we ship to?

We ship to all USA States (with the exclusion of Alaska and Hawaii islands) & Canada.

Do you ship to PO Address?

Unfortunately, we do not ship to PO Address. Please provide a supplemental address for shipment if this is the case.

How much does shipping cost?

We offer FREE standard shipping via UPS ground on all orders over $49. (exclusion items apply).

Expedited 2nd Day and Next Day shipping available for additional cost. (please contact our sales department for assistance).

How does the shipping process work?

Shortly after an order is placed, you will receive a confirmation email from our customer support department, notifying you that your order has been received. You will receive a second email once your order is shipped, along with a tracking number for your items.

Warranty and Damages

All lighting fixtures from rlalighting.com come with a 1-year warranty and are guaranteed against any shipping damages or defects. In the rare event that your item arrives damaged, it must be reported within 30 business days. If the box is visibly damaged upon arrival at your home you must note this on the bill of lading when you sign for the fixture. Please Note: Rla Lighting does not take responsibility for any outside contracted work ie. Electrical, Contractors, Handy Men ect. Such arangemnts are the sole responsibility of the buyer and any contracted work will not be compensated at any cause. 

To report shipping damage or manufacturing defects please send an e-mail with your first and last name, order number, description of problem and digital pictures of damages to [email protected].

Returns

While we're positive you will love your new item, you are welcome to return it to us within 30 days of purchase for a full refund, subtracting the original freight charges, return shipping of items and a restocking fee .

Retun Policy

Items may be returned within 30 days of purchase. Please contact [email protected] and request for an RMA number in order to proceed. 

Items must be returned with all original papers, parts, associated pieces and in the original packaging. Returned items are to be un-installed, in new condition, with no clipped wires or missing hardware. Buyer is responsible for submitting proof of tracking package in an email to [email protected]. Return shipping must be prepaid by the customer, and the return package must be insured for the full retail value of the merchandise .Please email our customer support department in advance for a Return Authorization. Returns will not be accepted without a Return Merchandise Authorization.

Restocking Fees

A restocking fee of 25%, plus round trip shipping from our warehouse will be collected on returns. We will gladly reduce any restocking fees for clients who purchase another item from the same vendor of equal or greater value.

For the following brands there will be no restocking fee collected: 

Livex Lighting, Elk Lighting, Cornerstone, Dimond Lighting, Sterling Industries and Nuvo Lighting. 

Cancellation Policy

All order not already shipped can be canceled risk-free. Please contact us immediately at (888)752-5448 or email us at [email protected] to cancel your order.  Any order cancelled prior to shipment of merchandise are subjected to Return Policy Procedures and applicable fees.

Refunds

Refunds will be issued upon confirmation of receipt. The product will be inspected and as long as it is in new condition, received in its original packaging, and sent to the correct warehouse. Once confirmed, you will be issued the refund you are due, deducting any applicable fees or handling charges.

Damaged Items

In the event that an item is damaged in transit, we will do everything we can to resolve the matter immediately. When items are shipped by UPS or FEDEX, we must contact the shipping carrier within two business days to ensure a quick, free of charge resolution. Upon inspecting the merchandise, please contact us by calling our phone number (888)752-5448, noting what was damaged, so that we can assist you immediately, and expedite the shipping of a new item right away.

In advance of a purchase please give a call first at (888)752-5448 or send us email [email protected] to assist you in making the best purchase to avoid returns or exchanges.

Thank you for shopping at Rlalighting.com! 

 

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